ABOUT ETECH Etech provides upcoming generation BPO solutions. a worldwide minority owned business enterprise, Etech has established and trademarked how to show your info into strategic insights.
From a global outsourcing solution supplier to a complete-fledge client knowledge administration firm, Etech offers products & providers of electronic engagement, AI-enabled technology program for buyer engagement and excellent monitoring, omnichannel CX guidance, high quality checking products and services and is particularly a know-how partner for top manufacturers all over the environment.
talk to more info present-day and prospective prospects working with various Laptop and telecommunications engineering/computer software to offer info and answer issues
To work with functions to build processes for holiday as well as other schedule exceptions that maintains the employee demands/consumer prerequisites harmony.
Should have understanding of business procedures and techniques as outlined in the worker handbook; Multi-line telephone procedure and how to properly route calls and/or get messages; primary Computer system abilities like keyboarding; Personal computer packages together with Excel, term, and Outlook; unexpected emergency and authorized strategies.
three. software program enhancement Oversight: Collaborate with software program progress teams to make sure the effective shipping and delivery of significant-high quality software options.
just take inbound or make outbound phone calls to buyers with the target of discussing non- revenue linked problems.
Etech worldwide expert services has the tip-to-end duty for enhancing customer experience by utilizing The mix of varied resources & procedures.
getting a shopper assistance Associate, you will have to be adaptable when you regulate to switching obligations and responsibilities since the department and the corporation evolve.
evaluate teaching method usefulness, deal with coaching budgets, and keep up-to-date on coaching traits to make sure the Corporation’s instruction initiatives are aligned with business aims and staff progress requires.
purchaser interactions and deliver actionable insights to spice up workforce overall performance, increase profitability & improve client knowledge.
you'll be providing Remarkable voice support for our consumers that are enrolled inside of a credit card debt settlement plan.
power to use logic and reason to detect the strengths and weaknesses of alternative remedies
Supports HR and payroll capabilities as needed, which includes although not restricted to: adhere to up with discrepancies For brand spanking new employ the service of paperwork and Added benefits files.